Everything You Need to Know About E-Commerce Refund and Return Fraud
Good business says companies need to give customers the freedom to change their minds about a purchase. But businesses also need to be...
A 2021 Prediction: Black Friday Sees Its Shadow
Ushering in six more weeks of shopping deals to be had. By Gina Pomponi Black Friday shopping has been in vogue since the 1970s. Who...
The Future of TV Is Powered by Flowcode
How brands can create interactive and measurable experiences across screens. By Jim Norton COVID-19 has changed every real-life...
How to Grow E-Commerce Revenue
By Geoff Crain Canadian e-Commerce enjoyed a massive spike in 2020, with 20.7-percent growth accounting for a $39.2 billion upswing. With...
How CX Plays in The Age of AI and ChatBots
This article originally ran in CXBuzz. Hello. Is There Anybody in There? All of us as CX professionals and, more importantly, as...
Accelerating Toward a Tipping Point?
While many brick-and-mortar retailers are facing big 2020 losses, e-commerce sales revenue has skyrocketed in the stay-at-home era.